RETURN POLICY

COREAPEX is committed to your satisfaction. We offer a 30 Day Return & Exchange policy on all items in our store.

We understand that goods sometimes arrive in less than perfect condition so if you aren’t 100% happy with your order please contact us immediately. This policy does not include a change of mind.

We assess each return on a case by case basis so please provide us with as much information as possible when requesting a return.

 

Return Authorisation

A Return Authorisation (RA) number is required for replacement products and/or refunds.

Where our customer service department has provisionally determined that a product is to be returned, they will issue you with an RA number.  

Products cannot be returned without authorisation from a COREAPEX employee. Any products returned without an authorisation number will not be refunded in any way. The product should be returned to us within 14 calendar days of the issuance of the RA number.

All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and invoice that shipped with the product.

Delivery and handling charges on returns are not refundable, and products are to be returned at the customer's own cost and risk.

 

Returns FAQ's

I have a problem with my order, what should I do?

Contact us as soon as you realise there is a problem and we will do all we can to rectify the issue.

 

Do you have telephone support?

We do not offer a phone support service at this time but this may change in the near future. However, we do endeavour to reply to all emails within 24 hours.

Should you have further enquiries please feel free to email us at info@coreapex.com.au or go to our ‘Contact Us’ page. One of our staff will be happy to assist you.

 

If I found descriptions of the item details different to the item I have received, what should I do?

While all care is taken, any errors or omissions in the item details are unintentional. Please notify us this matter as soon as possible at ‘Contact ’ or info@coreapex.com.au.

 

I don't want my purchase anymore, what should I do?

In special circumstances, the return of saleable (non faulty) stock may be permitted. A restocking charge of 30% applies + delivery costs back to us (paid by customer). This will be debited to the returning customer's account - i.e. the credit will be issued at 70% of the original invoice price, less the cost of the return freight. Item MUST be returned to us unopened, unused and undamaged as well as in its original packaging and condition. We reserve the right to refuse a refund if the item received is not in the condition as described above.

 

Can I drop off returns instead of posting back?

No, we do not offer a pick up or drop off facility. Please contact us at info@coreapex.com.au for return details of your particular item.

 

Contact Us

If you have any questions or comments about us or our products, please contact us at info@coreapex.com.au or the ‘Contact ‘ page.